FAQ: Servicing & Manufacturers Warranty

This FAQ should answer any questions you may have surrounding servicing and manufacturers warranties. This information is accredited by the Australian Competition and Consumer Commission (ACCC) for more information visit www.accc.gov.au.

Q: A Mercedes-Benz dealer told me I’ll void my warranty if you service my car, is that right?

A: Absolutely not! You are under NO obligation to service your Mercedes at a Mercedes-Benz dealership to preserve:

  • any manufacturer’s warranty;
  • any state or territory based statutory warranty; or
  • your rights to Consumer Guarantees.

Q: What steps will you take to protect my warranty?

A: AustStar Motors is an independent Mercedes-Benz servicing specialist, meaning that we are qualified to carry out log book servicing. We also ensure that work is done according to the Mercedes-Benz specifications, using genuine Mercedes-Benz parts and lubricants where required.

Q: How long should my Consumer Guarantees apply?

A: It’s a common misconception that your Consumer Guarantees have a specific time limit.

Whilst Mercedes-Benz may choose to put a time limit on their warranty, this cannot replace your Consumer Guarantees. Protection provided under Australian Consumer Law will take into account the purchase price, realistic time expectations of when a failure may occur, any advertising claims, and the conditions under which a vehicle should operate. Mercedes-Benz’s warranty is in addition to, not in lieu of, your Consumer Guarantees.

Q: What if I have a warranty claim – can you fix that?

A: At AustStar Motors, we carry out end of warranty check overs. In the case of finding a warranty item that needs repairing or replacing, the mechanics will bring it to your attention to take back to you Mercedes-Benz dealer.

Should you have a warrantable defect, it may be a condition that any work to replace the defect is carried out by a Mercedes-Benz dealer workshop.

Q: Will you stamp my logbook?

A: AustStar Motors ensure all logbooks are stamped to verify that fully qualified mechanics the work conducted on your Benz according to Mercedes-Benz specifications, using genuine and non-genuine parts.

Q: Will having my car serviced here preserve my resale value?

A: Evidence of a well-maintained car will be beneficial in upholding resale value.

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Having originally been introduced to Theo and Andrew in the mid-90’s, I have continued to use them for the 4 Mercedes vehicles owned in that time, 3 of which were purchased through Theo. 

They have always been easy to deal with, honest and open when discussing issues that have arisen (or may be about to arise).  In that time they have serviced those vehicles through over 500,000 kilometres! I will be continuing to use and recommend Theo, Andrew, Michael and the team for many years to come.

- Ian H. | 22 May 2015
Your Local Mercedes Specialists

Our office is located on 48b Cavendish Road (Cnr Milsom St), Coorparoo QLD 4151