Frequently asked Mercedes Benz questions

When it comes to your Mercedes Benz service, we have you covered! We are now authorised to log your service to your Mercedes Benz Digital Service Book.

When your vehicle has been serviced with a Mercedes specialist, all the information about your car history can be accessed on the Mercedes Benz Dealer network. An approved Mercedes workshop with the DSB Portal can upload and record your services and will be able to check the history of your vehicle and answer any questions in relation to your Mercedes’ history.

Definitely! We will always phone you after we have carried out an inspection on your vehicle. We will talk to you about any concerns we may have, priority of work that is needed and costs. No further work is performed without your knowledge or consent. No unwanted surprises when you collect your car.

The answer is YES.  Visit the ACCC website. Click on the link here for more information. Independant Repairers Fact Sheet

AustStar Motors is an independent Mercedes-Benz Service specialist. We ensure that work is done according to the Mercedes-Benz specifications. We only use genuine or OEM Mercedes-Benz parts and Mercedes-Benz approved lubricants.

Absolutely not! You are under NO obligation to service your Mercedes at a Mercedes-Benz dealership to preserve:

• Any manufacturer’s warranty;
• Any state or territory based statutory warranty; or
• Your rights to Consumer Guarantees.

With our vast experience on Mercedes Benz we are aware of most of the normal warranty defects that may occur or develop over time on particular models. During your service, we are on the lookout for these problems. This way you are able to have them rectified by the manufacturer through the dealerships before your warranty period ends.

We also carry out specific End of Warranty check overs. These are best booked in well before the end of your manufacturer’s warranty period.

AustStar Motors ensure all logbooks are stamped to verify that fully qualified mechanics conducted the work on your Benz according to Mercedes-Benz specifications, using genuine and OEM parts.