Frequently Asked Questions

The answer is YES.  Visit the ACCC website. Click on the link here for more information. Independant Repairers Fact Sheet

AustStar Motors is an independent Mercedes-Benz Service specialist, for over 29 years. We ensure that work is done according to the Mercedes-Benz specifications, using genuine or OEM Mercedes-Benz parts and Mercedes-Benz approved lubricants.

Absolutely not! You are under NO obligation to service your Mercedes at a Mercedes-Benz dealership to preserve:

• Any manufacturer’s warranty;
• Any state or territory based statutory warranty; or
• Your rights to Consumer Guarantees.

Definitely! We will always phone you after we have carried out an inspection on your vehicle and talk to you about any concerns we may have, priority of work that is needed and costs. No further work is performed without your knowledge or consent. No unwanted surprises when you collect your car.

With our vast experience on Mercedes Benz,  we are aware of most of the normal warranty defects that may occur or develop over time on particular models. During your service, we are on the lookout for these problems so you are able to have them rectified by the manufacturer through the dealerships before your warranty period ends.

We also carry out specific End of Warranty check overs which are best booked in well before the end of your manufacturer’s warranty period.

AustStar Motors ensure all logbooks are stamped to verify that fully qualified mechanics conducted the work on your Benz according to Mercedes-Benz specifications, using genuine and OEM parts.