Frequently Asked Questions

You are under NO obligation to service your Mercedes at a Mercedes-Benz dealership to preserve:

• Any manufacturer’s warranty;
• Any state or territory based statutory warranty; or
• Your rights to Consumer Guarantees. Independent Repairers Fact Sheet

AustStar Motors is an independent Mercedes-Benz servicing specialist, meaning that we are qualified to carry out log book servicing. We also ensure that work is done according to the Mercedes-Benz specifications, using genuine Mercedes-Benz parts and lubricants where required.

Definitely! We will always phone you after we have carried out an inspection on your vehicle and talk to you about any concerns we may have, priority of work that is needed and costs. No further work is performed without your knowledge or consent. No unwanted surprises when you collect your car.

At AustStar Motors, we carry out end of warranty check overs. In the case of finding a warranty item that needs repairing or replacing, the mechanics will bring it to your attention to take back to you Mercedes-Benz dealer.

Should you have a warrantable defect, it may be a condition that any work to replace the defect is carried out by a Mercedes-Benz dealer workshop.

AustStar Motors ensure all logbooks are stamped to verify that fully qualified mechanics conducted the work on your Benz according to Mercedes-Benz specifications, using genuine and non-genuine parts.