Frequently asked Mercedes Benz questions

Name: Auststar Motors
Price range: $

Questions and Answers to help you understand your rights to choose an Independent Service Centre or Dealership for your service.

Are AustStar Motors authorised to log your digital service book ?
When it comes to your Mercedes Benz service, we have you covered! We are now authorised to log your service to your Mercedes Benz Digital Service Book.
How do I check my Mercedes Service History?
When your vehicle has been serviced with a Mercedes specialist, all the information about your car history can be accessed on the Mercedes Benz Dealer network. An approved Mercedes workshop with the DSB Portal can upload and record your services and will be able to check the history of your vehicle and answer any questions in relation to your Mercedes’ history.
Will you let me know if there is any extra work to be carried out during the service before the work is done?
Definitely! We will always phone you after we have carried out an inspection on your vehicle. We will talk to you about any concerns we may have, priority of work that is needed and costs. No further work is performed without your knowledge or consent. No unwanted surprises when you collect your car.
Is my Mercedes Benz Manufacturer’s warranty SAFE if you service with us?
The answer is YES. Visit the ACCC website. Click on the link here for more information. Independant Repairers Fact Sheet
What steps will you take to protect my warranty?
AustStar Motors is an independent Mercedes-Benz Service specialist. We ensure that work is done according to the Mercedes-Benz specifications. We only use genuine or OEM Mercedes-Benz parts and Mercedes-Benz approved lubricants.
A Mercedes-Benz dealer told me I’ll void my warranty if you service my car, is that right?
Absolutely not! You are under NO obligation to service your Mercedes at a Mercedes-Benz dealership to preserve:
- Any manufacturer’s warranty;
- Any state or territory based statutory warranty; or
- Your rights to Consumer Guarantees.
What if I have a warranty claim – can you fix that?
With our vast experience on Mercedes Benz we are aware of most of the normal warranty defects that may occur or develop over time on particular models. During your service, we are on the lookout for these problems. This way you are able to have them rectified by the manufacturer through the dealerships before your warranty period ends.

We also carry out specific End of Warranty check overs. These are best booked in well before the end of your manufacturer’s warranty period.
Will you stamp my logbook?
AustStar Motors ensure all logbooks are stamped to verify that fully qualified mechanics conducted the work on your Benz according to Mercedes-Benz specifications, using genuine and OEM parts.

     
   Auststar Motors
   128 Google reviews 
 
  
        
   Auststar Motors
   128 Google reviews 
 
 
 
          Sharon 
 2024-03-27
 
 
   Highly recommend the team at Aust Star.  I have been taking my A200 for servicing for some time.  The care, professionalism and knowledge available at Aust Star is exceptional.  Thanks team.
  
 
 
        Jackson Evenden 
 2024-03-21
 
 
   Awesome service. Gave me a hire car for the day so I wasn’t put out at all. Friendly staff and didn’t muck me around. Wont go anywhere else for Mercedes servicing. Cheers again 👍
  
 
 
        Peter Starr 
 2024-02-27
 
 
   Could not ask for better service,Friendly staff honest as the day is long , Job on my Merc came out cheaper with a first class brake pad and service, If you have a Mercedes these are the people
  
 
 
        Malcolm Ruddell 
 2024-02-16
 
 
   I'm a first time Mercedes owner with no history with the brand.
Where do you go to service it ? Could take it to a Merc dealership but have tried that with other brands  and on one occasion I couldn't start the car the next day.
So looked around and thought Theo and the Guys were the one's to see.
My instinct was right.
The car had a noise that I couldn't work out but they did.
A Very professional and experienced  group.
Will always go to them as long as I own a Merc.
Keep up the Good work!!
  
 
 
        Russell Morton 
 2023-12-23
 
 
   Found the best value way to do my repair, very happy.
  
 
 
        Kevin Bond 
 2023-12-12
 
 
   service was amazing they are so helpful and communicate I would recommend them to anyone as we have 2 Mercs and they have done the best for both and extremely easy to deal with.
  
 
 
        Ebony Murray 
 2023-11-16
 
 
   Theo and his team were great! Theo fit me in with very short notice and had the problem rectified in less than 24 hours.  Their pricing was very competitive compared to Mercedes direct. I would highly recommend AusStar Motors for anyone looking for honest customer service.
  
 
 
        John Caloiero 
 2023-11-13
 
 
   Well, what can I say. Austar Motors is my go to for any issue with my car. The team is very knowledgeable, service next level and very obliging. I highly recommend Austar Motors.

Frequently asked Mercedes Benz questions

Questions and Answers to help you understand your rights to choose an Independent Service Centre or Dealership for your service.

Are AustStar Motors authorised to log your digital service book ?

How do I check my Mercedes Service History?

Will you let me know if there is any extra work to be carried out during the service before the work is done?

Is my Mercedes Benz Manufacturer’s warranty SAFE if you service with us?

What steps will you take to protect my warranty?

A Mercedes-Benz dealer told me I’ll void my warranty if you service my car, is that right?

What if I have a warranty claim – can you fix that?

Will you stamp my logbook?

INDEPENDENT MERCEDES - BENZ SERVICE CENTRE IN BRISBANE

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