Very professional and friendly staff. Repair was carried out as quoted and on time. Price was very good. This was the first time we used AustStar Motors and will be taking our Mercedes there for future services.
Cannot recommend AustStar Motors highly enough. Theo has been working on a 1968 280SE Coupe for me. His plethora of knowledge when it comes to classic Mercedes is priceless – all the advice offered has been both highly professional and caring.
We recently had an issue with our ML250 so we took it to another Mercedes workshop in our area. As the particular issue in question isn’t uncommon with this model we were given a quote to repair at the time of dropping it off. The price then somehow doubled later in the day by the time it was inspected in their workshop. This prompted me to get a second opinion and quote so I found AustStar Motors online and spoke to owner Theo. I explained the problem with our vehicle and his vast experience was obvious from the very start. As I had the call on handsfree at the time even my wife who was present said afterwards that ‘this guy really knows his stuff’! Confident that we had made the right choice we had our vehicle towed to AustStar and end result was one very happy customer with an invoice at nearly half of what the other workshop quoted. Thanks again to Theo and the team at AustStar Motors, we will be back!
Great mechanic. Knew exactly how to fix the water and gearbox leaks. Finished when they said they would and were reasonably priced. What more could you ask for?
Work undertaken very professionally, on-time and on-budget. Pricing was clearly quoted, and was significantly less than main dealer prices. Quality of work was great. Will definitely use AustStar Motors again.
I had a bonnet cable that wasn’t latching, I called and Austar to see if they could have a look at the problem. Car was booked for the following day – I dropped the car in at 8am and had a call by 1230 saying it had been fixed and there would be no charge as it only took them 15 mins to sort. To say I’m impressed is an understatement, these guys know Mercedes Benz and boy do they know customer service!!! I’m new to the Mercedes Benz family and it’s safe to say I’m a customer for life for Austar Motors. Thank you Theo and your brilliant team.
Great service, never used Non Mercedes dealer garage before, but thought as car now out of 3 year warranty would give them a go as a friend had recommended them. Main dealer wanted $2300 for front & back brakes, AustStar quoted $1500, then called to say I only needed front ones done, also I was 1st time customer got a 15% discount on labour charge, so only cost me $747! Professional from start to finish, everything was explained from booking to completion of work. Would highly recommend this company.
I have been getting my car service with AustStar Motors for over 7 years now. The customer service is always consistently excellent and second to none. Theo and the team are so helpful, friendly and nothing is ever too much trouble for them. They are timely with their service and what I also especially like is that I always get an upfront honest assessment of my car before any work is being done. It is a family run business and they treat their customers like part of their extended family too
Exceptional. Exceptional customer service; staff; knowledge and quality of work. I took my CLA45 AMG here after the manufacturer service warranty finished, knowing that the Merc dealership would charge exorbitant prices for the service. Considering it is a high performance car, I have to admit I was slightly hesitant to take the car to anyone but a dealer; however, Theo (who I understand is the owner) was excellent and knew the car better than anyone. I immediately knew I was at the right place. He told me exactly what was required to be replaced, as opposed to simply replacing what the manufacturer listed (e.g. the air filter) and asked for my approval prior to incurring any additional costs – Completely transparent. Highly recommend.
Firstly I would like to thank the team at AustStar Motors for all your help, cant say enough good things about these guys they really helped me and my partner, I will keep it as short as I can but really think it is important to let the public know how much these guys did for us we are not from Brisbane and live 10 hrs to the north we were traveling home and had some dramas with the new car, these guys had cars flowing out onto the street but assured us they would have a look n maybe try shuffle things around and they did!! Not saying this is normal practice because they have a schedule they have to stick too but we where so impressed with the care and compassion they showed us, “gives you a little faith in humanity and businesses in the city” we left that afternoon with the car running better then ever, if it wasn’t for these guys we wouldn’t have kept our deadline getting back home to work the next day!! Thanks guys!!
This was my second visit for the service of my car. Great genuine and very friendly customer service. Very reliable and honest MB car service centre.
Excellent customer service, Good works done to my Mercedes-Benz
Just had my car serviced and fixed by the Aust-Star Motors team yesterday. My car hasn’t driven this well since I bought it and I also wanted to commend the team on such high-quality Customer Service. Thank you so much!
Extremely friendly and honest service. Would definitely recommend as an alternative to the dealerships and far more reasonably priced. The whole experience from booking to dropping the car off and collection was so easy and straightforward. The team are extremely courteous and professional which alot of the dealerships could definitely learn from. You can tell that this is a family business that is taken pride in.